{"categories": [{"name": "Account access or email", "topics": {"topicList": [{"articles": [{"description": "You can change your CoinTracker email at any time from the Settings page.", "title": "How can I change my CoinTracker email?", "url": "https://help.cointracker.io/en/articles/4844709-how-can-i-change-my-cointracker-email"}], "name": "Change email address", "tags": ["account-access-email", "change-email"], "value": "change_email"}, {"articles": [{"description": "If you are not receiving emails from CoinTracker, please follow these steps.", "title": "I am not not receiving emails from CoinTracker ", "url": "https://help.cointracker.io/en/articles/4226422-i-m-not-receiving-emails-from-cointracker"}], "name": "Did not get confirmation email", "tags": ["account-access-email", "no-confirmation"], "value": "no_confirmation"}, {"articles": [{"description": "Please wait for 30 minutes before attempting to login again.", "title": "My account is locked - how can I get access?", "url": "https://help.cointracker.io/en/articles/4575867-my-account-is-locked-how-can-i-get-access"}], "name": "Locked out of account", "tags": ["account-access-email", "locked-out"], "value": "locked_out"}, {"articles": [{"description": "You can change your password at any time from the Settings page.", "title": "How can I change/reset my password?", "url": "https://help.cointracker.io/en/articles/2268050-how-can-i-change-reset-my-password"}], "name": "Lost password", "tags": ["account-access-email", "lost-password"], "value": "lost_password"}, {"articles": [{"description": "Please send us the answers to these questions to reset your two-factor authentication.", "title": "I lost my two-factor authentication device. What do I do?", "url": "https://help.cointracker.io/en/articles/2641565-i-lost-my-two-factor-authentication-device-what-do-i-do"}], "name": "Reset two-factor authentication", "tags": ["account-access-email", "reset-2fa"], "value": "reset_2fa"}, {"articles": [{"description": "Please review our help center to see if we have already answered your question.", "title": "Help Center", "url": "https://help.cointracker.io/en/"}], "name": "Other", "tags": ["account-access-email", "other"], "value": "other"}]}, "value": 98}, {"name": "Pricing \u0026 Plans", "topics": {"topicList": [{"articles": [{"description": "Please let us know which year you bought and which year would you like instead.", "title": "", "url": ""}], "name": "Bought plan for the wrong year", "tags": ["pricing-or-plans", "wrong-year"], "value": "wrong_year"}, {"articles": [{"description": "Manage, subscribe, or cancel your portfolio subscription from plans page.", "title": "CoinTracker Portfolio Assistant Plans", "url": "https://www.cointracker.io/portfolio/subscription"}], "name": "Portfolio pricing or cancelation", "tags": ["pricing-or-plans", "portfolio-pricing-or-cancelation"], "value": "portfolio_pricing_ cancelation"}, {"articles": [{"description": "Sorry to hear that we did not meet your expectations.", "title": "What is your refund policy?", "url": "https://help.cointracker.io/en/articles/1920549-what-is-your-refund-policy"}], "name": "Refund request", "tags": ["pricing-or-plans", "refund"], "value": "refund_request"}, {"articles": [{"description": "", "title": "CoinTracker Pricing", "url": "https://help.cointracker.io/en/articles/4876764-cointracker-pricing"}], "name": "Tax pricing", "tags": ["pricing-or-plans", "tax-pricing"], "value": "tax_pricing"}, {"articles": [{"description": "Please review our help center to see if we have already answered your question.", "title": "Help Center", "url": "https://help.cointracker.io/en/"}], "name": "Other", "tags": ["pricing-or-plans", "other"], "value": "other"}]}, "value": 99}, {"name": "Bug or error", "topics": {"topicList": [{"articles": [{"description": "Follow this step-by-step tutorial to resolve CSV uploading issues.", "title": "Convert any CSV into the CoinTracker CSV format", "url": "https://community.cointracker.io/t/convert-any-csv-into-the-cointracker-csv-format/553"}], "name": "CSV failing to parse", "tags": ["bug-or-error", "csv-failing-to-parse"], "value": "csv_failing_parse"}, {"articles": [{"description": "Wrong numbers, incorrect cost basis, average cost basis too high.", "title": "My cost basis / return / capital gain / market value is incorrect. Why?", "url": "https://help.cointracker.io/en/articles/1920360-my-cost-basis-return-capital-gain-market-value-is-incorrect-why"}], "name": "Incorrect capital gain / cost basis / market value", "tags": ["bug-or-error", "incorrect-gains"], "value": "incorrect_gains"}, {"articles": [{"description": "Market value today is calculated based on current balances instead of transaction history.", "title": "Why does my market value change if the performance chart is set to now vs. todays date?", "url": "https://help.cointracker.io/en/articles/2623929-why-does-my-market-value-change-if-the-performance-chart-is-set-to-now-vs-today-s-date"}], "name": "Market value today does not match now", "tags": ["bug-or-error", "market-not-match"], "value": "market_not_match"}, {"articles": [{"description": "Market value and chart on dashboard do not match.", "title": "Why does market value on the dashboard not match the chart?", "url": "https://help.cointracker.io/en/articles/1920411-why-does-market-value-on-the-dashboard-not-match-the-chart"}], "name": "Mismatch between market value on chart and dashboard", "tags": ["bug-or-error", "mismatch-chart"], "value": "mismatch_chart"}, {"articles": [{"description": "Upvote an existing integration request or create a new one.", "title": "Request it on our feedback page", "url": "https://feedback.cointracker.io/integrations?sort=top"}], "name": "Missing integration", "tags": ["bug-or-error", "missing-integration"], "value": "missing_integration"}, {"articles": [{"description": "How do you calculate All Time Return, ROI, Net Deposits, Net Proceeds, Unrealized Performance, Total Performance, Net Fiat Invested?", "title": "Cryptocurrency Performance and Return", "url": "https://help.cointracker.io/en/articles/3961468-cryptocurrency-performance-and-return"}], "name": "Net deposits or net proceeds is wrong", "tags": ["bug-or-error", "deposit-or-proceed-wrong"], "value": "net_depoist_wrong"}, {"name": "Transactions missing from my wallet/exchanges", "tags": ["bug-or-error", "missing-transaction"], "value": "transactions_missing_wallet"}, {"articles": [{"description": "For example HD wallet, Ledger, Trezor, Exodus, Trust, Atomic, etc.", "title": "How do I track my local/cold/hardware wallet? Why is it showing zero balance?", "url": "https://help.cointracker.io/en/articles/1920381-how-do-i-track-my-local-cold-hardware-wallet-why-is-it-showing-zero-balance"}], "name": "Wallet failing to add", "tags": ["bug-or-error", "add-wallet-failed"], "value": "wallet_failing"}, {"articles": [{"description": "Error adding/syncing an exchange API.", "title": "I get an error when I try to add/sync an exchange. What should I do?", "url": "https://help.cointracker.io/en/articles/1920251-i-get-an-error-when-i-try-to-add-sync-an-exchange-what-should-i-do"}], "name": "Wallet or exchange failing to sync", "tags": ["bug-or-error", "wallet-sync-fail"], "value": "wallet_sync_failing"}, {"articles": [{"description": "Please review our help center to see if we have already answered your question.", "title": "Help Center", "url": "https://help.cointracker.io/en/"}], "name": "Other", "tags": ["bug-or-error", "other"], "value": "other"}]}, "value": 100}, {"name": "DeFi", "topics": {"topicList": [{"name": "DeFi transactions are missing", "tags": ["defi-transactions-missing"], "value": "defi_transactions_missing"}, {"name": "DeFi transactions are incorrect", "tags": ["defi-transactions-incorrect"], "value": "defi_transactions_incorrect"}, {"articles": [{"description": "", "title": "Request it on our feedback page", "url": "https://feedback.cointracker.io/integrations?sort=top"}], "name": "Missing DeFi integration", "tags": ["defi-missing-integration"], "value": "missing_defi_integration"}, {"name": "Which DeFi platforms do you support?", "tags": ["defi-support"], "value": "defi_supported"}, {"articles": [{"description": "Please review our help center to see if we have already answered your question.", "title": "Help Center", "url": "https://help.cointracker.io/en/"}], "name": "Other", "tags": ["defi-other"], "value": "other"}]}, "value": 101}, {"name": "Feature/integration request", "topics": {"articles": [{"description": "", "title": "Request it on our feedback page", "url": "https://feedback.cointracker.io/integrations?sort=top"}], "tags": ["feature-integration-request"]}, "value": 102}, {"name": "Other issue or general feedback", "topics": {"articles": [{"description": "Please review our help center to see if we have already answered your question.", "title": "Help Center", "url": "https://help.cointracker.io/en/"}], "tags": ["other-issue-feedback"]}, "value": 103}], "csrf_token": "ImZhM2IwZjE0NWFiZTg3ZDUzYzZhZGY1YzA3ZGI0OWNhNTJlNGY4MjQi.YVGelg.Hy3rkdWW5zMi7ObR6DAd39LodXM", "debugPermission": false, "email": null, "nextLoginURL": "/user/sign-in?next=https://www.cointracker.io/contact-us"}